Who Should I Seek Compensation For The Washing Machine Leaking And Flooding My Own Home

In the daily life of the People's Court of Molidawa Daur Autonomous Banner

There are many reasons that can cause water leakage in houses

Such as improper construction, blocked drainage, electrical failures, etc

So, so

How should we protect our rights when encountering such problems?

Due to installation defects in the washing machine, the house was soaked in water

How to divide responsibilities?

 

Case Introduction

Ms. Liu works for a certain electrical appliance sales company

Purchase one drum washing machine

The product manual covers

"Precautions for using washing machines" and other related content

The washing machine manufacturer and installation company

Sign the Service Agreement

Agreed to be provided by the installation company for the manufacturer

Including drum washing machines and other designated products

Installation and after-sales service

The agreement is valid for one year

One day, Ms. Liu ran into water at home and found that the water inlet pipe of the washing machine had fallen off. The installation company came to inspect and found that the screws at the interface between the water inlet pipe and the faucet of the washing machine were noticeably loose.

Ms. Liu said that there should be four screws fixed at the interface, but the installation trace shows only three screws, so there is a problem with the installation of the washing machine, which has caused the house to be soaked in water, and multiple areas such as walls and furniture to be flooded and damaged.

Therefore

Ms. Liu merged the electrical sales company and installation company

Sued the washing machine manufacturer to the Jizhou court

Requesting compensation for various losses and expenses

Judgment result

After trial, the Jizhou Court held that

The evidence submitted by Ms. Liu can prove that

The reason for the leakage this time is due to a defect in the installation of the washing machine

The water inlet pipe interface of the washing machine is not tightly connected, resulting in

Installation company as infringer

Should be liable for compensation for this loss

Electrical sales companies and manufacturers are not responsible for installation

And the washing machine itself does not have any quality issues

Therefore, we do not assume any liability for compensation

Additionally

If the infringee is at fault for the occurrence or expansion of the same damage, the liability of the infringer can be reduced. The washing machine manual states: "Please check the connections of the inlet pipe, faucet, and drainage pipe before each washing to confirm if they are secure." "After each washing, the faucet of the machine should be turned off and the power plug of the machine should be unplugged.".

Ms. Liu did not inspect the inlet pipe interface before use, nor did she turn off the faucet switch after washing, failing to fulfill her duty of prudence. She also made some mistakes in the occurrence of water leakage incidents and the expansion of losses. Therefore, the responsibility of the installation company should be appropriately reduced.

Finally, the Jizhou Court ruled

The installation company bears 70% of the responsibility

Ms. Liu bears 30% of the responsibility on her own

Improper installation and use of household appliances such as washing machines and water heaters can easily lead to various water leakage accidents. When installing, it is necessary to choose qualified professional companies and technical personnel, and strictly follow the standards and regulations for correct operation. Users should also carefully read the electrical manual and use it in a standardized manner. Regular maintenance and upkeep should be carried out, and each interface should be checked regularly for any damage or looseness.

Once a water leakage accident occurs, promptly contact professional personnel for repair, while paying attention to retaining evidence materials, recording and taking photos of the leaking area and damage to items, retaining repair records and relevant documents, and safeguarding one's legitimate rights and interests in accordance with the law.